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My experience with Catapult support

⭐ Review Discussion 👁️ 1,226 views 💬 16 replies 📅 Nov 3, 2025
Hey everyone,

My experience with Catapult support

I'm running a cafe in Austin, TX and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!
Eugene Nguyen 👑 Master
1,290 points • Member since Sep 2025

💬 16 Replies

Susan Johnson
👑 Master
225 posts
Nov 7, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (2) 🔗 Share
Henry Martin
👑 Master
196 posts
Nov 12, 2025
The loyalty rewards is definitely worth the extra cost IMO.
👍 Helpful (6) 🔗 Share
Ashley Sanders
👑 Master
196 posts
Nov 16, 2025
Check out the combo deals setting, that might help.
👍 Helpful (1) 🔗 Share
Jonathan Taylor
👑 Master
215 posts
Nov 16, 2025
The quick order screen is definitely worth the extra cost IMO.
👍 Helpful (8) 🔗 Share
Susan Collins
👑 Master
197 posts
Nov 16, 2025
We had the same issue. What worked for us was restarting the terminal
👍 Helpful (0) 🔗 Share
Emily Rodriguez
👑 Master
211 posts
Nov 19, 2025
The customer display is definitely worth the extra cost IMO.
👍 Helpful (13) 🔗 Share
Jack Collins
👑 Master
210 posts
Nov 19, 2025
Cost us about $166/month all in. Worth it.
👍 Helpful (10) 🔗 Share
Jessica Nelson
👑 Master
208 posts
Nov 20, 2025
+1 to this. We've seen similar results.
👍 Helpful (8) 🔗 Share
Karen Johnson
👑 Master
234 posts
Nov 21, 2025
I've been using Heartland Retail for 19 months and it has been working well for us
👍 Helpful (7) 🔗 Share
Benjamin Turner
👑 Master
231 posts
Nov 22, 2025
Training took about 3 days for our staff.
👍 Helpful (16) 🔗 Share
Tiffany Ross
👑 Master
224 posts
Nov 22, 2025
Training took about 3 days for our staff.
👍 Helpful (3) 🔗 Share
Elizabeth Mitchell
👑 Master
203 posts
Nov 23, 2025
For cafe, I'd recommend considering looking at multiple options
👍 Helpful (6) 🔗 Share
Harold Nguyen
👑 Master
221 posts
Nov 24, 2025
Had the same problem, support was very helpful when I contacted them.
👍 Helpful (6) 🔗 Share
Chris Perez
👑 Master
171 posts
Nov 27, 2025
Had the same problem, support was excellent when I contacted them.
👍 Helpful (10) 🔗 Share
Henry Martin
👑 Master
196 posts
Nov 27, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (6) 🔗 Share
Samantha Green
👑 Master
222 posts
Nov 28, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (2) 🔗 Share

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